Privacy Policy

At Emerla, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using Emerla, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Includes your name, email address, phone number, billing and shipping address, and payment details when you place an order or create an account.
• Technical Information: Includes your IP address, browser type, operating system, and website usage data collected through cookies or similar tracking technologies.
• Communication Information: Includes information you provide when contacting us, such as queries, feedback, or customer support interactions.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including shipping and payment.
• To improve our website, products, and services based on your feedback and usage patterns.
• To communicate with you regarding your orders, account, and promotional offers.
• To comply with legal obligations and protect against fraudulent activities.

3. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

• Logistics Partners: For order delivery (e.g., Delhivery, Ecom Express, Ekart, Blue Dart).
• Payment Processors: To facilitate secure transactions.
• Legal Authorities: When required by law or to protect our legal rights.
• Service Providers: Who assist in website operations, analytics, or marketing under strict confidentiality agreements.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These cookies help us:

• Remember your preferences.
• Understand website traffic and user behavior.
• Provide personalized content and ads.

You can manage your cookie preferences through your browser settings.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of receiving promotional communications.
• Restrict or object to the processing of your personal data.

To exercise these rights, please contact us at the details provided below.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: care@emerla.com
• Phone: +91 90 4433 9955

Thank you for trusting Emerla with your personal information.